Shipping policy

Last updated: 29 September 2026

1. Where we ship

We ship to the United Kingdom and to countries across Europe. The full list of available destinations is shown at checkout.

2. Where your order ships from

Your order is dispatched from our fulfilment warehouses in the United States or China, depending on the item and stock availability. If your order contains several items, they may arrive in separate parcels. You will not be charged extra for this.

3. Delivery times

Most orders are delivered within 5–8 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates. Delays can occur during peak periods, because of customs checks, adverse weather or other events outside our control. If there is a significant delay to your order, we will let you know.

4. Shipping costs

Shipping is charged on all orders. The exact cost depends on your destination and is shown at checkout before you pay.

5. Order tracking

When your order ships, we will send you an email with a tracking number and a link to follow your parcel.

6. Customs, duties and taxes

Any VAT we collect is shown at checkout. Because orders are shipped from outside the UK and the EU, import duties, taxes or carrier handling fees may be charged on delivery in some cases. Where such charges are not collected at checkout, they are payable by the recipient. If you refuse to pay these charges and the parcel is returned to us, we will refund the order minus the original shipping cost and any return charges we incur.

7. Delivery address

Please make sure your delivery address is complete and correct. If you notice a mistake, contact us as soon as possible at info@beequa.co. Once a parcel has been dispatched, we may not be able to change the address. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we can reship it once you have paid the new shipping cost.

8. Lost or damaged parcels

If your parcel has not arrived within 15 business days of your order, or arrives damaged, please contact us at info@beequa.co with your order number (and photos, if the parcel is damaged). We will investigate with the carrier and, where the parcel is confirmed lost or damaged, send a replacement or issue a full refund.

9. Returns

Our warehouses in the United States and China are for dispatch only. All returns must be sent to our returns address in Bristol, United Kingdom, following the instructions in our Refund Policy.

10. Contact

If you have any questions about shipping, email us at info@beequa.co.