Refund policy

Last updated: 29 September 2026

We want you to love what you order from Beequa. If you change your mind, you have 30 days to return your item. This is more than the 14-day legal right of withdrawal that applies in the European Union and the United Kingdom, and it does not affect your statutory rights.

1. Your 30-day return window

You may cancel your order and return any item within 30 days from the day you (or a person you nominate) receive it, without giving any reason. If your order arrives in several parcels, the period starts on the day you receive the last one.

2. How to start a return

  1. Email us at info@beequa.co with your order number and the item(s) you want to return. You may also use the model withdrawal form at the end of this policy, but this is not required.
  2. We manage the return process for you: we will confirm your request and send you the return instructions.
  3. Send the item back within 14 days of telling us you wish to return it.

Returns must be sent to the following address:

Beequa – Returns
Hudson Avenue, Severn Beach
Bristol, BS35 4EL
United Kingdom

Please do not send items to this address without first contacting us, so that we can identify your parcel and process your refund quickly.

3. Condition of returned items

Items should be returned unused, in their original condition and packaging where possible. You may handle a product to the extent needed to examine its nature, characteristics and functioning, as you would in a shop. If an item shows handling beyond that, we may reduce the refund to reflect the loss in value.

4. Return shipping costs

If you are returning an item because you changed your mind, the cost of sending it back is paid by you. If the item is faulty, damaged or not what you ordered, we will cover the return cost.

5. Refunds

Once your return is approved, we will refund all payments received for the returned items, including the original standard delivery charge if you return your entire order. We do not refund extra costs from choosing a delivery method more expensive than our standard option.

Refunds are issued within 14 days of the day we receive the returned items, or of the day you provide proof that you have sent them back, whichever is earlier. We refund using the same payment method you used for the original purchase, at no extra cost to you. Please allow some additional time for your bank or card provider to process the refund.

6. Items that cannot be returned

For health and hygiene reasons, the following cannot be returned once opened:

  • items supplied in a sealed package that has been unsealed after delivery and cannot be returned for hygiene reasons;
  • items made to your specifications or clearly personalised;
  • gift cards.

These exceptions do not apply if the item is faulty or not as described.

7. Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit or not what you ordered, email info@beequa.co with your order number and photos of the item and packaging. We will offer a repair, replacement or refund in line with your legal rights, and we will cover any return shipping. This is in addition to the 30-day return window and does not limit your legal guarantee of conformity.

8. Exchanges

The quickest way to get a different item, size or colour is to return the original item and place a new order.

9. Model withdrawal form

(Complete and return this form only if you wish to cancel the contract.)

To: Beequa, Hudson Avenue, Severn Beach, Bristol, BS35 4EL, United Kingdom – info@beequa.co

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

10. Contact

For any question about returns, contact us at info@beequa.co.